@inproceedings{santana2010,
author = {A. F. L. Santana and C. F. Alves and H. P. de Moura},
title = {Governança de {BPM} em Processos Inter-Organizacionais do Setor Público},
booktitle = {VII Simpósio Brasileiro de Sistemas de Informação},
year = {2010},
pages = {445-452},
}


@inproceedings{muehlen2008,
author = {Michael zur Muehlen and Jan C. Recker},
title = {How Much Language is Enough? {Theoretical} and Practical Use of the {Business Process Modeling Notation}},
booktitle = {Proceedings of the 20th International Conference on Advanced Information Systems Engineering},
year = {2008}
}

@inproceedings{recker2006,
author = {J. Recker and M. Indulska and M. Rosemann and P. Green},
title = {How Good is {BPMN} Really? {Insights} from Theory and Practice},
booktitle = {Proceedings of the 14th European Conference on Information Systems},
year = {2006}
}


@inproceedings{ostroski-sbsi2012,
author = {E. H. Ostroski and L. A. Digiampietri and E. P. Vasques Prado and J. P. de Albuquerque and J. B. Frazão and P. R. Errante and A. Condino-Neto},
title = {Avaliação de {BPMN} para Caracterização Estratégia de uma Organização de Pesquisas Acadêmicas},
booktitle = {VIII Simpósio Brasileiro de Sistemas de Informação},
year = {2012},
pages = {210-221},
}


@book{scheithauer2008applying,
  title={Applying Business Process Management Systems: A Case Study},
  author={Scheithauer, G. and Wirtz, G.},
  year={2008},
  publisher={Otto-Friedrich-Univ. Bamberg, Fak. Wirtschaftsinformatik und Angewandte Informatik}
}

@INCOLLECTION{ something unique,
AUTHOR       = {required}, 
Editor       = {},
TITLE        = {required},
BOOKTITLE    = {required},
Pages        = {},
Publisher    = {},
YEAR         = {required},
Organization = {},
Address      = {},
Month        = {},
Note         = {},
Key          = {}
}



@incollection{samia2010,
AUTHOR    = {Barn, Balbir and Oussena, Samia}, 
BOOKTITLE     = {Information systems development: towards a service provision society},
TITLE   = {{BPMN}, toolsets, and methodology: a case study of business process management in higher education},
PAGES     = {685--693},
PUBLISHER = {Springer, Boston, MA},
YEAR      = {2010},
}
http://www.academia.edu/243230/BPMN_Toolsets_and_Methodology_A_Case_Study_of_Business_Process_Management_in_Higher_Education


Business process model repositories: efficient process retrieval 
Zhiqiang Yan 
Eindhoven : Technische Universiteit Eindhoven, 2012 
Doctoral degree 25-09-2012; Department of Industrial Engineering and Innovation Sciences

Business process model repositories - Framework and survey.
Zhiqiang Yan, Remco M. Dijkman, Paul W. P. J. Grefen 


Ensino de BPM
Bandara, Wasana; Chand, Donald R.; Chircu, Alina M.; Hintringer, Sandra; Karagiannis, Dimitris; Recker, Jan; van Rensburg, Antonie; Usoff, Catherine; and Welke, Richard J. (2010) "Business Process Management Education in Academia: Status, Challenges, and Recommendations," Communications of the Association for Information Systems: Vol. 27, Article 41.
Available at: http://aisel.aisnet.org/cais/vol27/iss1/41 

CARRARA, André Ramos. Implantação de sistema BPMS para a gestão por processos: uma análise crítica. 2011. Dissertação (Mestrado em Engenharia de Produção) - Escola Politécnica, Universidade de São Paulo, São Paulo, 2011. Disponível em: <http://www.teses.usp.br/teses/disponiveis/3/3136/tde-30052011-232229/>. Acesso em: 2013-01-13.

@article{SORDI2007,
   title = {{Análise de componentes da tecnologia de Business Process Management System (BPMS) sob a perspectiva de um caso prático}},
   journal = {{JISTEM - Journal of Information Systems and Technology Management}},
   author={Sordi, José Osvaldo de and Spelta, Andrea Giovanni},
   ISSN = {1807-1775},
   volume = {4},
   year = {2007},
   month = {00},
   pages = {71 - 94},
   }

@article{wohed2009patterns,
  title={Patterns-based evaluation of open source {BPM} systems: The cases of {jBPM}, {OpenWFE}, and {Enhydra Shark}},
  author={Wohed, P. and Russell, N. and Ter Hofstede, A.H.M. and Andersson, B. and Van Der Aalst, W.M.P.},
  journal={Information and Software Technology},
  volume={51},
  number={8},
  pages={1187--1216},
  year={2009},
  publisher={Elsevier}
}

@inproceedings{davalos2004ensino,
  title={O ENSINO DE MODELAGEM DE PROCESSOS DE NEG{\'O}CIO: UMA ABORDAGEM BASEADA NO USO DE RECURSOS COMPUTACIONAIS},
  author={D{\'a}valos, R.V.},
  booktitle={XXVII CONGRESSO BRASILEIRO DE ENSINO E ENGENHARIA--COBENGE},
  year={2004}
}



@misc{parecer:136,
author = {{Conselho Nacional de Educação}},
title = {Parecer CNE/CES No: 136/2012. Conselho Nacional de Educação/Câmara de Educação Superior. Diretrizes Curriculares Nacionais para os cursos de graduação em Computação. Processo nº 23001.000026/2012-95},
year = {2012},
url = {http://completar},
}

@misc{ALFRESCO,
title = {Open Source Enterprise Content Management System (CMS)},
author = {Alfresco},
url = {http://www.alfresco.com/},
urlaccessdate = {07 jan. 2013},
year = {2012},
}

BPMI.org, OMG: Business Process Modeling Notation Specification. Final AdoptedSpecification. Object Management Group (2006), available at: http://www.bpmn.org
@misc{BPMN,
author = {BPMI},
title = {{OMG}: {Business Process Modeling Notation} Specification. {Final Adopted Specification}. {Object Management Group}},
note = {Disponível em: http://www.bpmi.org/},
year = {2006},
}

@misc{BONITASOFT,
title = {Bonitasoft Open Source Workflow and BPM Software},
author = {BonitaSoft},
year = {2012},
note = {Disponível em: http://www.bonitasoft.com},
}



@BOOK{JestonNelis2012,
author = {John Jeston and Johan Nelis},
title = {Business Process Management: Practical Guidelines to Successful Implementations},
publisher = {Butterworth-Heinemann},
year = {2012},
edition = {2nd},
pages = {464},
}


@BOOK{laudon,
author = {Kenneth C. Laudon and Jane P. Laudon},
title = {Management Information Systems},
publisher = {Prentice-Hall},
year = {2011},
edition = {9th},
}

@manual{ASTM:D4052,
address = {United States of America},
month = {April},
organization = {American Society for Testing and Materials},
pages = {4},
title = {Standard Test Method for Density and Relative Density of Liquids by Digital Density Meter},
title = {{ASTM} D 4052–96},
year = {1996},
}

@misc{JASPERSOFT,
title = {JasperSoft: Intelligence inside},
author = {JasperSoft},
url = {http://community.jaspersoft.com/},
urlaccessdate = {07 jan. 2013},
year = {2013},
}

@BOOK{weske,
author = {Mathias Weske},
title = {Business Process Management: Concepts, Languages, Architectures},
publisher = {Springer},
year = {2012},
edition = {2nd},
}

@BOOK{ABPMP,
author = {{ABPMP}},
title = {Guide to the Business Process Management Body of Knowledge (BPM CBOK)},
publisher = {Association of Business Process Management Professionals},
year = {2012},
edition = {2nd},
}
